Emotiv Response #2

This is the second email that I have received. I asked them about the order and gave them the order number. For some reason, they didn't say anything specific about the order. I think the main point is that it will take more time than expected. Here is the email exactly:

Hi Isabelle,

We’ll be using FedEx International Economy method to ship directly from China.

Unfortunately, we are experiencing a little delay in shipping due to FedEx service. We are hoping the issue will be resolved quickly (preferably within this week) so we can continue shipping.

Also, in the meantime, we have released iOS and Android Insight app.
- This is the link to iOS app: https://itunes.apple.com/us/app/emotiv-insight/id1031805596?l=vi&ls=1&mt=8
- This is the link to Android app: https://play.google.com/store/apps/details?id=com.emotiv.insightapp

- Insight app allows you to record sessions and review your performance metrics and Mental Commands app allows you to control a virtual object with your mind.

We thank you for your support and apologize for any inconvenience the delay in delivery of this order may have caused. We hope this instance has not tainted your experience with Emotiv and if it has, we hope to continue to work with you to improve your outlook in the future.

Kind regards,
Emy

Emy
EMOTIV Customer Support